Shipping policy

Colombian Coffee Shop CA - Shipping Policy

Last Updated: Date, May 5, 2025

Thank you for choosing Colombian Coffee Shop CA for your premium Colombian coffee! This Shipping Policy outlines the terms and conditions related to the shipment of your orders within Canada.

1. Shipping Destinations:

We currently offer shipping within Canada only. We do not ship to international addresses at this time.

2. Shipping Methods and Carriers:

We primarily utilize the following shipping carriers for deliveries within Canada:

  •  Canada Post: We offer Standard Parcel, Expedited Parcel through Canada Post
  •  FedEx: We may also offer FedEx Ground, FedEx Express for faster delivery options.

The available shipping methods and carriers will be displayed at checkout for you to select based on your preference and location.

3. Shipping Costs:

Shipping costs are calculated based on several factors, including:

  • Weight of your order: Heavier orders may incur higher shipping fees.
  • Destination: Shipping costs may vary depending on your location within Canada.  
  • Selected shipping method: Expedited shipping options will generally have higher costs than standard shipping.

The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase. We may occasionally offer free shipping promotions for orders meeting certain criteria; these will be clearly communicated on our Site.

4. Processing Time:

We strive to process and ship your order as quickly as possible. Our typical processing time is 1-2 business days after your order is placed and payment is confirmed. Please note that processing times may be slightly longer during peak seasons or due to unforeseen circumstances.

5. Estimated Delivery Times:

Delivery times will vary depending on your location and the shipping method selected at checkout. The following are general estimates provided by our shipping carriers:

  • Canada Post Standard Parcel: Estimated Delivery Time Frame, 3-7 business days.
  • Canada Post Expedited Parcel: [Estimated Delivery Time Frame, e.g., 2-5 business days.
  • FedEx Ground: Estimated Delivery Time Frame,1-5 business days.
  • FedEx Express: Estimated Delivery Time Frame, e.g., 1-3 business days.

Please remember that these are estimates and actual delivery times may vary. We are not responsible for delays caused by the shipping carrier, weather conditions, or other factors beyond our control.

6. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can track the progress of your delivery. Please allow 24-48 hours for the tracking information to become active.

7. Shipping Restrictions:

  • We are currently unable to ship to P.O. Boxes in some cases. If you provide a P.O. Box address, we may need to contact you for an alternative physical address.
  • Certain remote or rural locations may experience longer delivery times.

8. Lost or Damaged Shipments:

While we take great care in packaging your coffee to ensure it arrives in excellent condition, unforeseen circumstances during shipping can sometimes lead to loss or damage.

  • Damaged Shipments: If your package arrives damaged, please:

    Note any visible damage on the delivery receipt before signing for it, if possible.

    Take clear photos of the damaged packaging and the damaged contents.

    Contact us within  2 days of receiving the damaged order with your order number and the photos. We will work with the shipping carrier to file a claim and arrange for a replacement if necessary. Please retain the original packaging and damaged items as they may be required for the claim process.

 

  • Lost Shipments: If your tracking information indicates that your package has been lost in transit, please contact us within 4 days from the expected delivery date. We will investigate the issue with the shipping carrier and, if the package is confirmed lost, we will arrange for a replacement to be shipped to you.

9. Incorrect Shipping Addresses:

Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for the additional shipping charges to resend the order to the correct address.

10. Contact Us:

If you have any questions about our Shipping Policy or the status of your order, please do not hesitate to contact us at: contact@colombiancoffeeshop.ca

Thank you for your understanding and for choosing Colombian Coffee Shop CA! We appreciate your business.